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MASTERCLASS AGENDA

The following sessions will be covered over the two-day interactive masterclass  

08:30am Registration and Welcome Coffee   Course Duration: 9:00 - 5:00  
Morning Tea: 10:30    Networking Lunch: 12:30   Afternoon Tea: 3:00pm

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Clinical Governance  – Overview, Emerging Initiatives and Challenges

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  • Overview of the emerging challenges and latest government initiatives in disability care 

  • The pillars of clinical governance and its foundations and Core elements for all clinical  governance frameworks  

  • Understanding what frameworks are best in practice for your organisation and how to implement them to support the delivery of NDIS Practice Standards  

  • Symptoms of clinical governance failure and catastrophic failure related to failures in clinical governance  

  • Developing a clinical governance leadership ethos to support better engagement and outcomes for participants, support networks, practitioners and organisation as a whole​

 Governance, Leadership and Culture  

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  • Effective Board Communication: Master the art of concise board communication post the Royal Commission recommendations. Streamline reports by focusing on critical information for impactful decision-making. 

  • Address incident trends, work health safety, and high-risk areas and learn effective strategies to present this critical information to the board. 

  • Discuss strategies to convey urgency for specific actions to improve organisational outcomes. 

  • Embed a continuous improvement and learning culture to deliver clinical governance and support participants outcomes.   

PRACTICAL ACTIVITY

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​Review a range of tools and resources to support staff in presenting critical information to the board. 

Participants Safety and Quality Improvement Systems

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  • Establishing a Continuous Quality Improvement mindset to support the journey to best practice and delivery of meaningful participants outcomes 

  • Establishing and maintaining best-practice systems to support effective and consistent management of:
    • The mitigation and management of risks
    • Addressing and managing incidents
    • Investigation of complaints and the resulting feedback and action items
    • Managing open disclosure
    • Medication management 

       • Communication

PRACTICAL ACTIVITY

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Review graphs and mapping tools to plot the data around your intended quality improvement initiative

Audits and Clinical Performance

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  • Establishing a timeline for effective auditing, reviews and associated reporting to measure outcomes and effectiveness

  • Implementing and resourcing effective systems for management of human resources, training and continued professional development for improved staff engagement and continual improvement

  • Identify and determine what and how to report to the governing body and why

PRACTICAL ACTIVITY

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Review a range of tools and resources for auditing to improve the quality of care for patients

Unconscious Bias, Open Disclosure and Redress

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  • Review case studies from the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability to explore unconscious bias and ableism

  • Recognise environmental risk factors and implement relevant strategies to establish a safe community for staff, participants and their support networks

  • Implement systematic feedback and communication strategies to assist in the reporting and rectification of environmental risks

  • Gain a nuanced understanding of the components of open disclosure and redress. Explore aspects ranging from financial compensation to counselling services
    and support

PRACTICAL ACTIVITY

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Identify strategies for responding to incidents including how to manage open disclosure and redress

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