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The following sessions will be covered over the two-day interactive masterclass  

08:30am Registration and Welcome Coffee   Course Duration: 9:00 - 5:00  
Morning Tea: 10:30    Networking Lunch: 12:30   Afternoon Tea: 3:00pm

Clinical Governance  – Overview, Emerging Initiatives and Challenges

  • Overview of the emerging challenges and latest government initiatives in disability care 

  • The pillars of clinical governance and its foundations and Core elements for all clinical  governance frameworks  

  • Understanding what frameworks are best in practice for your organisation and how to implement them to support the delivery of NDIS Practice Standards  

  • Symptoms of clinical governance failure and catastrophic failure related to failures in clinical governance  

  • Developing a clinical governance leadership ethos to support better engagement and outcomes for participants, support networks, practitioners and organisation as a whole

 Governance, Leadership and Culture  

  • Effective Board Communication: Master the art of concise board communication post the Royal Commission recommendations. Streamline reports by focusing on critical information for impactful decision-making. 

  • Address incident trends, work health safety, and high-risk areas and learn effective strategies to present this critical information to the board. 

  • Discuss strategies to convey urgency for specific actions to improve organisational outcomes. 

  • Embed a continuous improvement and learning culture to deliver clinical governance and support participants outcomes.   


​Review a range of tools and resources to support staff in presenting critical information to the board. 

Participants Safety and Quality Improvement Systems

  • Establishing a Continuous Quality Improvement mindset to support the journey to best practice and delivery of meaningful participants outcomes 

  • Establishing and maintaining best-practice systems to support effective and consistent management of:
    • The mitigation and management of risks
    • Addressing and managing incidents
    • Investigation of complaints and the resulting feedback and action items
    • Managing open disclosure
    • Medication management 

       • Communication


Review graphs and mapping tools to plot the data around your intended quality improvement initiative

Audits and Clinical Performance

  • Establishing a timeline for effective auditing, reviews and associated reporting to measure outcomes and effectiveness

  • Implementing and resourcing effective systems for management of human resources, training and continued professional development for improved staff engagement and continual improvement

  • Identify and determine what and how to report to the governing body and why


Review a range of tools and resources for auditing to improve the quality of care for patients

Unconscious Bias, Open Disclosure and Redress

  • Review case studies from the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability to explore unconscious bias and ableism

  • Recognise environmental risk factors and implement relevant strategies to establish a safe community for staff, participants and their support networks

  • Implement systematic feedback and communication strategies to assist in the reporting and rectification of environmental risks

  • Gain a nuanced understanding of the components of open disclosure and redress. Explore aspects ranging from financial compensation to counselling services
    and support


Identify strategies for responding to incidents including how to manage open disclosure and redress

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